Privacy policy
At Guru Digvijaya Rama Grand (GDR Grand), we are committed to protecting the privacy and personal information of our guests, website visitors, and service users. This Privacy Policy outlines how information is collected, used, stored, shared, and safeguarded when you interact with our website or stay at our property in Mantralayam, Andhra Pradesh.
By accessing our website, submitting enquiries, or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
Scope of This Privacy Policy
This policy applies to information collected through our website, direct communication channels, and in-person interactions at the property. It does not apply to third-party websites or services linked from our website.
Types of Information We Collect
We may collect both personal and non-personal information, including but not limited to:
- Full name, phone number, and email address
- Reservation and stay-related details
- Government-issued identification details as required by law
- Communication records and enquiry details
- Website usage data such as IP address, browser type, and access time
- Information is collected only when voluntarily provided or required for service delivery.
Purpose of Information Collection
The information we collect is used for legitimate and necessary purposes, including:
- Managing enquiries, bookings, and guest communication
- Verifying guest identity and complying with legal obligations
- Providing support before, during, and after the stay
- Improving website functionality and service quality
- Ensuring safety, security, and operational efficiency
- We do not collect more information than is required for these purposes.
Lawful Basis for Processing
Personal data is processed in accordance with applicable laws and is based on guest consent, contractual necessity, or legal obligations.
Data Security Measures
Guru Digvijaya Rama Grand implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure. Access to sensitive data is limited to authorized personnel only.
Despite these measures, guests acknowledge that no system can guarantee absolute security.
Information Sharing and Disclosure
We do not sell, rent, or misuse guest information. Information may be disclosed only under the following circumstances:
- When required by law, court order, or government authority
- To service partners strictly for operational support
- To protect the safety, rights, or property of guests or the management
- Any information shared is limited to what is strictly necessary.
Use of Cookies and Analytics
Our website may use cookies and basic analytics tools to enhance functionality, understand user behavior, and improve content. Cookies do not directly identify users unless personal information is voluntarily provided.
Users can manage cookie preferences through their browser settings.
Data Retention Policy
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. Once no longer required, data is securely deleted or anonymized.
Guest Rights and Choices
Guests have the right to:
- Request access to their personal information
- Request correction of inaccurate data
- Seek clarification on data usage practices
- Withdraw consent where applicable
Requests will be handled in accordance with applicable laws and within a reasonable timeframe.
External Website Links
Our website may contain links to third-party websites for convenience or informational purposes. Guru Digvijaya Rama Grand is not responsible for the privacy practices, policies, or content of such external websites.
Policy Updates and Changes
We reserve the right to update or modify this Privacy Policy at any time. Updates will be reflected on this page, and continued use of our services implies acceptance of the revised policy.
Contact Information
For any questions, concerns, or requests related to this Privacy Policy, guests may contact Guru Digvijaya Rama Grand using the contact details provided on the website.